Moffatt v. Air Canada: A Misrepresentation by an AI Chatbot
The recent decision in Moffatt v. Air Canada, 2024 BCCRT 149, represents a milestone in the expanding field of digital interactions and accountability. The case grapples with whether a company can be held liable for misleading information provided by an automated chatbot on its website. The decision held that a company can be liable for negligent misrepresentations made by a chatbot on a publicly available commercial website. The decision represents an incremental development of the law which previously has focused on the liability of persons for their pre-programmed automated tools.…